What’s New

We’re constantly making improvements to our platform. Find our latest product updates and handy tips to help you get the most out of Sendinblue!

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April 2021

Major updates for Live Chat

Your Chat tool just got a huge upgrade with some exciting new features to help you improve your customer support capabilities. If you haven't tried it out yet, Chat is a free app that you can add to your website to create more meaningful interactions with your online visitors.


1. Facebook Messenger x Chat integration:


2-FB-Messenger-integration.jpg


You can now manage all your Live Chat + Facebook Messenger conversations in one place. You can connect as many Facebook Pages as you wish to Chat, and afterwards you will be able to respond to your FB Messenger conversations directly in Chat.


How to set it up:

  1. Go to Chat Settings> Messaging channels. Click on the Facebook Messenger icon, where you will be redirected to Facebook to connect your Business Pages. Please note that you can only connect your Facebook Pages, and not your personal Facebook accounts.

  2. Once you have connected your Facebook Page(s), your connected Page(s) will now appear under your FB Messenger tab in Chat:

FB Messenger integration 1.png


Hint: Keep an eye on this space, in the future you will be able to manage more customer communication channels in Chat. 😉 Our FB Messenger integration is just the first of many channels we plan to add!


1-Click Product Transfer feature live for Shopify & Shopware Plugin users

If you are using our Shopify or Shopware Plugin, you now have early access to our new 1-click Product Transfer feature in our Drag & Drop Editor, hooray! 🎉

This feature enables you to select products from your Shopify/ Shopware stores that you wish to promote, and drop them directly into your newsletter or email campaign.


How can I use this feature?

  1. In your Drag & Drop Editor, you can drag a new ‘Product block’ into your blank canvas.

  2. When you double-click on the Product block, a pop-up search bar will appear. Use this search bar to search for the name of your product from your Shopify or Shopwares store.

  3. Once you’ve added your product: the product title, image, description & price will be automatically populated in your email. Your product URL will also be hyperlinked to your product image and button.

  4. You can now choose to edit any of the product information by going to the settings bar on the left. Hit save on your changes and you’re done!


Additional Plugin updates:

  • Your connected Plugins are now displayed on the Integrations page, and you have a new ‘Manage Integrations’ button on this page to make it easy for you to add or deactivate your Plugins.

  • You can now create a Marketing Automation workflow directly via your Plugin Settings page, saving you time from unnecessary redirections.

What else is new …

You can now send your transactional emails in batch, up to 100 customized emails currently. This number will increase after our Beta Program ends. If you would like to try this feature, you can signup for our Beta Program.

We’ve added the abandoned cart tracking feature to the latest version of our Magento2 Plugin.

Contact Form 7 is a very popular WordPress plugin, and our users can now integrate directly it with their Sendinblue account.

Connecting an IMAP/SMTP is now easier thanks to the new setup form. Add a new email provider to your Inbox here.

We have created a series of step-by-step guides for the most popular actions in the programming languages we support. You can find our new guides here, and we hope this will be helpful for our customers looking to dive deeper into our APIs.